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Signup Login .ca registrar FAQs Is MyID.ca a CIRA certified registrar? What do the various sysmbols in brackets used throughout the site stand for? What is a canadian registrar? Why choose myid.ca as my registrar? If I decide to take my names to another registrar, will I be charged any exit penalty or fee? .ca Domains > General Questions What is a .ca domain name? Who can register .ca domain names? If I register a .ca domain name, do I become the owner of that .ca domain name? What do I need to register a domain name? How many .CA domain names can I register? Is the domain name I want available? What is the difference between domain registration and web hosting? .ca Domains > Registration Process > Registrants What exactly is a .ca registrant? How to add a registrant account at MyID.ca? How many registrants can I associate with MyID.ca account? Why does one of my registrants show as inactive? How can I reactivate an inactive registrant? I have a registrant created with another registrar. Can I use that registrant to register domains with myid.ca? .ca Domains > Registration Process > Domains Please outline the process to register .ca domain names MyID.ca. What is included with each .ca domain name I register through MyID.ca? Do you offer registration services for other than .ca domains? I have my domain parked at MyID.ca. When I go to my domain, ads show up. Why is that and how can I have an ad free under construction page? I just registered a domain name. When will it be activated? .ca Domains > Managing your info Do you offer real time management of my registrant and domain info? How do I change my registrant contact info? The current email address of the admin contact is no more valid. I do not have the CIRA username and password associated with the account. How can I change the admin contact email addres? How do I change the DNS info for my domains? Can I change the registrant name on record? Is there a charge for changing a domain's DNS info or a registrant's contact info? .ca Domains > Whois Questions What exactly is the whois function? I am very concerned about my privacy and want none of my identifying info to show up in the whois record. Can I do that? .ca Domains > CIRA Issues Who is CIRA? What is a registrant? What is a registrar? I keep getting errors that my registrant name is invalid. Please help. How do I retrieve my CIRA username and password? .ca Domains > Transfers > Another registrar How do I transfer domains I have registered through other registrars to my account at myid.ca? Can you outline transfer process steps? How much does transferring a domain cost? Does the name registration on record get extended upon transfer? .ca Domains > Transfers > Another registrant How do I transfer a domain that is registered to another registrant? Please describe how to change the ownership of a .ca domain I am buying a .ca domain from another party for a good sum of money. Does MyID.ca offer any service that can help secure and guarantee the transaction? How long does a domain transfer between registrants take? How much does it cost to transfer a domain name between registrants with and without escrow service? .ca Domains > Renewals How can I renew my current domain names? How much does it cost to renew a domain name? Can I renew my current registration for more than 1 year? My domain was suspended and I just renewed it. When will my website and email work again? Escrow Services What can we use your escrow service for? Do you offer escrow for any non .ca domains? Must both parties to an escrow transaction have a myid.ca account? I am leasing/selling one of my .ca domains through MyID escrow service. How and when do I get my funds? I am leasing/buying a .ca domain. How do I start the process? What are your escrow fees? Please give a step by step description of the escrow transfer process The escrow process requires that the new owner's registrant number is provided. Where do I find that info? What gets added to agreed upon price? Can I use your escrow service for a domain that is not registered with MyID.ca? What happens to GST? What must the buyer be aware of? I am buying/leasing a .ca domain through your escrow process. How do I send you the funds? What role does escrow play in the lease of .ca domains? Dot Ca Auction > Info For Domain Owners Who can list domains in MyID.ca auctions? How can I include my domains in the auction? How many domains can the same domain owner have in one auction? What is the seller agreement and where do I download it from? What is the domain owner verification process? How do I increase the odds of landing a successful sale in the DOT CA Auction? What is your policy on trademarked domains? What is your policy regarding adult domains? What are the various reserve ranges that MyID.ca uses in its DOT CA auctions? How soon after I register a domain name can I list it in a MyID.ca DOT CA auction? I recently won a dot ca domain through a MyID.ca auction. Can I list it again in a future MyID.ca DOT CA auction? Can the same domain be listed in multiple auctions? What if the domain owner refuses to transfer the domain once the auction is over despite having received an above reserve winning bid? What determines which domains will be included in the auction? What does MyID.ca do to prevent bogus bids? What are the methods of payment via which I can receive funds for any domain I have sold in the auction? What if payment for one of my sold domains in the auction falls through? Do I have to transfer any domain I list in auction to MyID prior to auction start? What happens after auction is over? What is the domain lock down period? What fee is due if a domain is listed but does not get a bid above reserve? Dot Ca Auction > Info for Bidders How can I participate in MyID.ca Dot Ca Auction? What is the bidder authentication process? How do I submit payment to domains I won? What happens after I win an auction? I won a domain auction and received a notice from CIRA to approve the transfer. How do I do that? How do I know I am not bidding on a stolen domain? What if I win an auction and the domain owner refuses to transfer the domain? Dot Ca Auction > Auction Procedures Please describe the auction process What is the authentication process? Are any anti-sniping measures implemented in the DOT CA auction? What is a hidden proxy bid? What will the auction interface offer? What does 'hide domains' mean? Please explain the various bid terminology used How does the auction determine the current and increment bids? Dot Ca Auction > Fraud Prevention and Security Measures What does MyID.ca do to prevent domain fraud? Dot Ca Auction > Money Issues How much does MyID.ca charge for a domain to be included in auction? How does MyID commission change for frequent sellers? What is 'Income History', 'Payment History', 'Invoice History', and 'Balance History'? What invoice will auction winner get after an an auction is finished? How long after auction is over will seller get his funds? What are the payment options available to buyer? Can one pay with credit cards? How does domain owner get his funds? How does one withdraw funds from his/her MyID.ca account balance? What currency does MyID.ca use in its auction? How do auction winners report a payment sent? Is there a fee to list domain in auction? Post Auction Offers (PAO) What is PAO? How does PAO work? What happens after a PAO domain is sold? TBR > Domain Auction What is TBR? What is TBR domain bidding? What are the conditions to participate in the TBR auction? How many people can bid on a certain domain? If I prebook a domain am I guaranteed that it will be registered to me? How do I improve my chances of successfully registering a released domain? How is the registrar TBR list arranged? Who appears on CIRA record for domains registered in stage 1? When will the second auction stage take place? How can I see my bids? Can I see other people's bids on a certain day or on a certain domain? Can I change my bids? What is the starting bid in stage 2? How early can I place a bid in stage 1? What if I place the highest bid in stage 1 but do not actually participate in stage 2? What is my starting bid in the domain auction second stage? How are current and increment bids determined? What happens after I win a domain auction second stage? How do I change the default tbr registrant ID on file? Will I get email notification in case my bid was exceeded during stage 2? Services FAQs > Email Addresses How much space and attachment size is offered? Do you offer any discounts? Can I order online? Can I check my email from any computer? I just purchased an email address. How do I set it up? What if I need to upgrade from a standard to a deluxe email address? What are the differences between Email Forwarding and Email Address services? What domain names can be used for email address? How do I manage my email addresses? How do I renew the email addresses I have with MyID.ca? Will you inform me ahead of time if my Email Address service is up for renewal? How can I get a receipt for a service I ordered from MyID.ca? What kind of support should I expect? Services FAQs > Email Forwarding What is Email Forwarding? What are the benefits of Email Forwarding? What are the limitations of Email Forwarding? What domain names can be used for Email Forwarding? What does the unlimited email forwarding service include? How much does it cost? How can I order this service? Do you offer any discounts? Can I manage my Email Forwarding online? I just purchased an email forwarding service. How do I set it up? How do I upgrade my email forwarding service to the unlimited version? How do I renew my email forwarding services? Will you inform me ahead of time when my email forwarding service is up for renewal? How can I get a receipt for a service I ordered from MyID.ca? What kind of support should I expect? Services FAQs > URL Forwarding What is URL forwarding? When should I consider URL forwarding? What are the benefits of URL forwarding? What are the additional benefits of URL forwarding PRO? What are the limitations of URL forwarding? Can I show only the original address in the browser address bar? How much does it cost? How can I order this service? Do you offer discounts for URL forwarding services purchased for multiple years or in bulk? Can I manage my URL forwarding online? I just purchased a forwarding service. How do I set it up? How do I renew my forwarding services? I have a URL forwarding service and need to upgrade it to URL Forwarding Pro. How to go about that? Will you inform me ahead of time when my URL forwarding service is up for renewal? What about support? Services FAQs > IP Forwarding What is IP forwarding and why do I need it? Can I show only the original URL in the browser address bar? Do you offer forwarding to a dynamic IP address? Can I manage my IP forwarding online? I just purchased an IP forwarding service. How do I set it up? How much does this service cost? How can I order it? Do you offer discounts for IP forwarding services purchased for multiple years or in bulk? I have an IP forwarding service with MyID.ca and need to upgrade that to the Pro version. How do I do that? How do I renew my IP forwarding services? Will you inform me ahead of time when my IP forwarding service is up for renewal? What if I need help or require support? Web Hosting Do your web hosting packages include advertisements or are they ad-free? I do not have any web hosting experience as this is my first web site. Do you offer a manual or instructions as to how to go online? I need my web site designed. Do you offer any web site design services? Can I buy web hosting for many years and is there any discount in doing so? How can I place an order for a web hosting package? Are your hosting packages unix or windows based? Do you offer Php? Perl? Front page Extensions? cgi-bin? Python? I lost the setup instructions you sent me. How do I retrieve these? How do I renew my web hosting package? I need more space, features, or bandwidth and would like to upgrade to a bigger web hosting package. Is this possible and if yes, how? How do I backup my database? Web Hosting > Hosting problems I can not receive and/or send any email through outlook I get an authentication error when I try to send any email via outlook How do I FTP to my website via Internet Explorer 7 ? I am getting lots of spam. How to fix that? Resellers FAQS > Bulk Domain Credits What is a domain credit? How does MyID.ca use domain credits? What are the benefits of using domain credits instead of paying for transactions each time? When do domain credits expire? Where can I buy domain credits and see discounts? I bought many domain credits before and now do not have need for them anymore. Can I get a refund? Can I use my domain credits to buy hosting, forwarding, design, or email services? Resellers FAQS > Reseller Web Hosting What reseller hosting packages do you offer? Do you offer a reseller web hosting control panel? What do you mean by transparent reseller web hosting? If I am a web hosting reseller with myid.ca, will you support my clients? What methods of payment can be used to purchase a reseller web hosting package? Affilates FAQs How do I become an affiliate? What are the advantages of joining MyID.ca affiliate program? How much can I earn with MyID.ca affiliate program? What can I do with my earnings? How do I track my earnings? How to improve my performance as affiliate? What is an affiliate ID? What are the differences between affiliates and resellers? Who do I need to contact if I have an affiliate-related question? Billing & Pricing > General questions Please explain the relationship between cost of ordered services, account balance, and amount charged by credit card Can I order your services without a credit card? How much does a certain service cost? Will receipts be available online? Do you accept cheques or money order? Will you be willing to register domain names for me or my company and then accept payment later? Billing & Pricing > Direct Deposits Is there any discount earnt when paying via email transfer or direct deposit? If I deposit funds directly in your accounts at a TDBank branch, how do you know that funds came from me? Do I report a deposit online? How can I add funds to my account? Please outline process of paying via direct deposit Is there a handling fee in direct deposits? Any hidden fees? How about email transfer? Please explain email transfer process Billing & Pricing > Credit Card Processing Is credit info I submit to order services offered by MyID.ca safe? What credit cards do you accept? What if my credit card was declined? What will your charges appear on my credit card statement as? I placed an order as direct deposit and I changed my mind. How do I change that to credit card billing instead? Why do I see 'Resubmit credit card info' in the order summary? Billing & Pricing > Refunds Policy What is your refund policy? Billing & Pricing > Discounts Where can I see the various discounts and promotions currently offered by MyID.ca? Do you offer discount for ordering many services at the same time? Is there a discount for ordering same service for many years? Is it possible to get many discounts applied to one transaction or is there a limit of one discount per transaction? Do we get any discounts if we have many domains registered with you? Privacy Policy Will any of my personal info collected on your site be rented, leased or sold to any third party? Where can I review your privacy policy? Why does some of my registrant info show up on whois record of my domains? How many mailing messages should I expect to receive from you? What is your policy regarding spam? Contract FAQs Do you register domain names in my name or yours? Am I bound by any conditions when using any of your services? Can any of my domain contacts and DNS info change without my consent? When will be at risk to lose access to a domain name I register at MyID.ca? Contact FAQs How can I contact MyID.ca for support? What type of support should I expect? About Us  |  Help  |  Whois   |  Terms   |  Privacy   |  Bulk Buys   |  Affiliates  |  Resellers   |  Contact    All rights reserved. No part of this website can be reproduced without explicit written approval from MyID.ca INC., INC. Copyright 2000-2010 MyID.ca, Inc., an Ontario Canada corporation